FAQ

We specialize in everything for your outdoor living space! Our collection includes:

• Outdoor furniture (tables, chairs, lounges, benches)
• Shade solutions (gazebos, outdoor blinds, bistro blinds)
• Outdoor storage boxes and cooler bags
• Picnic essentials (blankets, picnicware)
• Specialty items like citronella candles & oils
• Kids’ outdoor furniture

All designed to create your perfect outdoor oasis.

Absolutely! We carefully select materials that can withstand various weather conditions. Most of our outdoor furniture is made from weather-resistant materials like powder-coated steel, UV-protected fabrics, and all-weather wicker. For specific product details, check the individual product descriptions.

Most of our furniture does require some assembly, but we’ve designed it to be straightforward with clear instructions included. Smaller items typically come fully assembled. Each product page indicates the assembly requirements.

You can create an account during checkout by selecting “Create an Account” or visit our website and click “Sign In/Register” at the top of any page. Having an account lets you track orders, save favorites, and check out faster next time.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our encrypted checkout system.

We process orders quickly to get your outdoor items to you fast! If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.

We deliver to most countries worldwide! Currently, we cannot ship to some Asian countries and remote areas due to logistical constraints. During checkout, you’ll see if we can deliver to your location.

We offer two convenient shipping methods:

• Standard Shipping (10-15 business days): $12.95 flat rate via DHL or FedEx with door-to-door tracking
• Free Shipping (15-25 business days): Free for orders over $50, shipped via EMS postal service

Processing time is 1-2 business days for both options.

Once your order ships, you’ll receive an email with tracking information. You can also check your order status by logging into your account. For standard shipping (DHL/FedEx), you’ll get detailed tracking updates. EMS tracking may have fewer updates but still shows major milestones.

We carefully pack all items, but if you notice damage:

1. Note any visible damage on the carrier’s receipt before accepting delivery
2. Take photos of the packaging and damaged items
3. Contact us immediately at [email protected] with your order number and photos

We’ll work quickly to resolve the issue, whether that means sending replacements or processing a refund.

Depending on your country’s regulations, you may need to pay customs duties or import taxes. These fees are the customer’s responsibility and vary by country. We recommend checking with your local customs office for estimates.

We want you to love your outdoor purchases! If you’re not completely satisfied, you may return most items within 15 days of delivery for a refund (excluding shipping costs). Items must be in original condition with all packaging. Please contact us at [email protected] to initiate a return.

Here’s our simple return process:

1. Contact our customer service within 15 days of delivery
2. We’ll provide return instructions and authorization
3. Pack the item securely in its original packaging
4. Ship it back to us (return shipping costs are the customer’s responsibility)
5. Once received and inspected, we’ll process your refund

We currently don’t offer direct exchanges. For a different item, we recommend returning the original purchase (following our return policy) and placing a new order. This ensures you get your preferred item as quickly as possible.

Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds are issued to the original payment method and may take additional time to appear in your account, depending on your bank or payment provider.